Recovery concierge

Lost money or data to a scam? Answer a few questions to get your steps in the right order, the rules your bank should apply, and drafts you can send.

General information, not legal advice. Vilkax cannot get money back for you and is not an insurer.

Vilkax does not store your answers. The case stays only on this device until you erase it.

How did the money leave? Roughly how much?

Date of the (first) payment Did you make the payment yourself? Country of your bank

What did you share or lose? Card details Bank login Email password Other passwords ID document Remote access to a device A one-time code

What happened (optional, only goes into your drafts)

Case pack for your bank or the police (optional)

Add what happened and when, in your own words, and fingerprint your screenshots or exports. Files never leave this device: only a SHA-256 fingerprint goes into your printable pack.

Fingerprint evidence files

Recovery concierge

Your steps, in order

Lock down your accounts

Rules that may apply

Where to report

Dispute letter (draft)

Police report (draft)