Is this really them?
check before you actSomeone says they are your bank, a delivery firm or a government office. Enter the number, email address or website they used and we check it against contacts that organisations have proved they own. Whatever the answer, the callback rule below keeps you safe.
The callback rule
Hang up or stop replying. Then contact them yourself, using the number on the back of your card, in their own app, or on a website you type in yourself. A real organisation is happy for you to call back.
Sign in to check a contact against the verified list. The callback rule works without signing in.
Stop here, whoever they are.
Banks, police and delivery firms do not ask you to move money to protect it, read out a code, install an app for them, or keep it from your family. Those requests are the scam, even when the number looks right. Hang up and call back the way described above.
Already sent money or shared a code? Here is what to do, in order.
A call, voice note or video from someone you know?
check it is really themVoices and faces can be faked. Instead of guessing, check through something the other person cannot fake: your family code word, or a call back on a number you already have.